Frequently Asked Questions
How long should I use your services?
This really depends on the severity of your mental health. However, we recommend our clients meet with their therapist for a minimum of six sessions in order to uncover some of the valuable lessons and teachings that you can begin to use in your day to day life that will help you to deal with your mental health for the rest of your life.
Can I choose my own therapist?
Of course! You get to choose your therapist at the time of booking, and if you decide that you would like to change at any point, you can simply switch to a new therapist whenever you choose.
Does online therapy really work?
Absolutely! There are a wide selection of studies that prove online therapy is just as effective, if not more effective, than traditional face-to-face therapy. Our therapy provides you with the information, tools and guidance that you need to overcome your problems, with the help of your therapist.
How do I speak to my therapist?
You will communicate with your therapist via a secure, encrypted, online video call. The software we use is called Zoom which is really simple and easy to use. If at any point you would like to speak to somebody, you can contact us through our website and we’ll be on hand ASAP.
Is my information secure & confidential?
Yes! All of the information you provide is saved anonymously on our secure system that has been approved by the National Care Guidelines. Only you and your therapist will know what has been discussed. If you would like any information to be deleted or kept “off-record” simply let your therapist know and they’ll ensure everything is deleted straight away.